Terms of Service, Shipping and Returns Policy Roomonitor

Welcome to Roomonitor, leader in innovative solutions for the tourist and vacation rental industry, operated with the commitment to excellence by Smart Things & Friends SL. By accessing and using our website www.roomonitor.com and services, the terms and conditions that govern our relationship with you, the user, are established. Please read these provisions carefully before making any purchase or using our services.

1. Terms of Service:

1.1 Acceptance of Terms:

By using our services, you agree to be bound by these conditions, as well as any modifications that may arise from time to time. Your continued use of the site constitutes your acceptance of the terms in effect at that time.

1.2 Uso Responsable:

Usted se compromete a utilizar nuestros servicios de manera ética y legal. Cualquier actividad que viole la ley o nuestras políticas puede resultar en la terminación de su cuenta y la toma de medidas legales pertinentes.

1.3 Propiedad Intelectual:

Todos los derechos de propiedad intelectual relacionados con nuestro sitio web y contenido asociado son propiedad exclusiva de Roomonitor. Queda estrictamente prohibido cualquier uso no autorizado, incluida la reproducción, distribución o modificación del contenido.

2. Shipping Policy:

2.1 Express Shipping Process:

We are committed to processing and shipping your order efficiently. Shipping times may vary by location but we work diligently to minimize any delays and guarantee that it will leave within the next 48 hours from our office if there are no holidays in which case the time would be lengthened proportionately.

2.2 Transparent Costs:

Shipping costs are calculated transparently during the checkout process and are based on delivery location and package weight. There will be no unpleasant surprises at the end of the transaction.

2.3 Accurate Tracking:

We will provide detailed tracking information so you can monitor the progress of your order in real time. Your satisfaction is our priority.

3. Return Policy:

3.1 Satisfaction Guarantee:

Your satisfaction is essential. If you are not completely satisfied with your purchase, you have the right to return the product within 14 business days of receipt.

3.2 Simple Return Process:

Start the return process by contacting our customer service, writing to support@roomonitor.com indicating the reasons for the return. Please ensure you return the product in its original condition and with appropriate packaging to ensure smooth processing.

3.3 Refund:

We process refunds in a timely manner after receiving and verifying the returned product. Please note that original shipping costs are non-refundable.

Contact information:

  • Smart Things & Friends SL
  • Tax Address: Ali Bei 15, 08010 Barcelona
  • CIF: B66668286

For questions or clarifications, please contact our customer service:

These Terms of Service, Shipping and Returns Policy are subject to change. We encourage you to check back regularly to be aware of any updates.

We appreciate your trust in Roomonitor, where quality and customer satisfaction are our top priority.