We closed 2024 with very positive results, and 2025 has also started with high activity at Roomonitor. Our team has been working tirelessly to ensure the best experience for our clients, and the numbers speak for themselves. Here’s a summary of the key milestones from January, with our first report of 2025.
Intervention time and managed calls
- 43,599 minutes dedicated to handling incidents.
- 11,986 calls handled by our support team.
Incident resolution
- 79.56% of incidents resolved remotely.
- 20.44% of cases required on-site intervention by our field agents.
Service quality
- Our overall quality index reached an impressive 97.24%.
- The field service received an outstanding rating of 97.49%.
Resolution time
- The average time to resolve incidents was 01:03:45.
- For alarm cases, our response time remains swift, averaging 00:39:55.
A promising start to the year
These figures reflect Roomonitor’s commitment to excellence and efficiency. We continue to innovate to deliver an impeccable service to our clients.
Do you want to take your property security to the next level? Contact us and discover everything Roomonitor can do for you.