At Roomonitor, we’re fully committed to technology and Big Data analytics to deliver innovative and effective solutions not only for noise control in tourist apartments but also in customer service management. Our approach is centered on real-time data collection and analysis, enabling us to optimize our services and provide an exceptional experience for both property owners and guests.
Roomonitor stands as the leading global solution for noise control in tourist apartments, offering outstanding service to property owners and managers. Through our advanced technology, we don’t just maintain a harmonious environment; we also reinforce trust within the tourism sector.
Below, we present October’s metrics that reflect our commitment to service quality.
October highlights
- Total calls: 14.680
This represents the total number of calls received in October, highlighting the high demand for our services and the trust placed in our team. - Average Handling Time (AHT): 00:04:05
This is the average time our agents take to complete a transaction, with 59.936 minutes of human interaction logged throughout the month. - Average resolution time per service: 00:55:15
The average time needed by our agents to resolve any type of intervention. - Average alarm resolution time: 00:27:20
Our response time for alarm-related incidents is consistently under 30 minutes.
Resolution rate
- Remote resolution: 89,25%
A significant portion of issues were resolved through our remote support, demonstrating our team’s effectiveness in problem-solving without requiring physical intervention. - Field Service interventions: 10,75%
From check-ins, guest entries, and key deliveries to apartment inspections and other maintenance services requiring on-site intervention, all issues resolved by our field agents ensure that any problem not manageable remotely is efficiently addressed.
Customer satisfaction
- CSAT Score: 97,56%
This metric reflects our clients’ overall satisfaction, showcasing a high level of approval for our service.
Commitment to harmonious living
At Roomonitor, we recognize the importance of maintaining a peaceful environment in tourist apartments. Our devices monitor noise in real time while ensuring privacy by not recording audio. If noise levels exceed set limits, alerts are sent to property owners and managers, who can then act immediately.
Our Alarm Assistant is a professional service that manages these alarms efficiently, providing support to property managers in delivering effective customer service. If we are unable to reach guests by phone, a night concierge is dispatched to the apartment to ensure noise levels are corrected within 30 minutes.
All our operations are meticulously monitored, allowing us to assess service quality and give our clients confidence that we deliver the best possible professional solution. This October, we have observed excellent metrics, reinforcing our commitment to high standards as we move into the post-summer season.
Methodology: Big Data
For this data analysis, we rely on information gathered by our devices installed in tourist apartments. These devices connect to our servers, analyzing sound pressure levels in real time and recording millions of data points, allowing us to produce accurate reports on our interventions and their effectiveness.
Simultaneously, we track the handling time of all our agents, whether remotely on our global team or among our field agents, to ensure we maintain the highest levels of excellence.