Explore our Help Center with the most frequently asked questions

Roomonitor is a comprehensive solution for the operational management of tourist rentals. It combines a smart device that monitors noise, tobacco smoke, occupancy, temperature, humidity and air quality in real time. From a single dashboard (Manager) you can receive alerts (via app, SMS, call or email), without recording audio or compromising the privacy of your guests.

In addition, Roomonitor offers you an infrastructure “as a service”, with a Control Centre available 24 hours a day, 365 days a year and field agents in several cities, who act as an extension of your business, applying your own protocols for the resolution of incidents with your guests or flats.

Roomonitor is not just a device: it is a complete system that gives you control, security and peace of mind for you, your guests and your neighbours.

A noise sensor like Roomonitor helps you prevent problems of coexistence with neighbours and legal sanctions in tourist accommodation. The device measures decibels in real time and warns you when a defined threshold is exceeded, without recording conversations or violating guests’ privacy.

This way you can take immediate action against parties or excessive noise, maintain a good relationship with the community and comply with increasingly strict local regulations on tourist rentals.

Roomonitor does not detect smoke directly, but measures the concentration of volatile organic compounds (VOCs)in the air, which increase significantly when someone smokes indoors. With this information, an algorithm calculates the probability of tobacco smoke.

This allows you to protect the furnishings and the property, avoid extra cleaning costs and, in many cases, recover the guest’s deposit if they have breached your no-smoking policy.

The Roomonitor device detects the presence of Bluetooth devices (mobiles, watches, etc.) in the flat and estimates how many people are inside. If the number exceeds the usual number for the capacity of the flat, you will receive an automatic alert.

This way you can immediately identify situations of overcrowding, unauthorised parties or improvised events, avoiding legal risks, nuisance to neighbours and wear and tear on the property.

Roomonitor acts as an early detection system. If it detects high noise levels or excessive occupancy, it sends you an alert in real time. In addition, you can set up automatic guest alerts via phone call in several languages, so that they can reduce the noise without you having to intervene.

If the problem persists and you are unable to attend to it, our Alarm Assistant and the 24/7 Control Centre take charge of managing the incident following your protocols. In this way, parties are prevented before they become a major conflict.

Yes, it is legal as long as the privacy and data protection rules are respected. Roomonitor does not record conversations or images, it only measures decibels and environmental parameters.

In Europe, the GDPR requires guests to be informed of the presence of the device. It is advisable to include it in the advertisement of your property and to remind guests of it at check-in or in your welcome manual.

If you receive an alarm but are unable to manage it, you can rely on the Alarm Assistant. Our team monitors the alerts in real time, calls the guest and follows your protocols to resolve the incident on your behalf.

So your guests receive immediate assistance and you have the peace of mind that the situation is under control even when you are not available.

Yes, Roomonitor’s sensor is designed to preserve the privacy of the tenants. It has no camera and does not record any sound or listen to what guests say or do. It simply records the sound levels (dB) in your home.

We recommend that you inform your guests about Roomonitor. Awareness of the presence of the device not only passively helps to remind them of the rules of cohabitation, but also informs them about the nature and behaviour of the device in terms of protecting tenants’ privacy.

In addition, most booking platforms require you to inform guests about the surveillance systems in the house.

The device monitors in real time different key parameters in your properties:

• Noise (dBA): detects abnormal sound levels that may indicate parties or nuisance.
• Probability of smoke of tobacco: identifies indoor smoking through volatile organic compounds (VOC).
• Control of affluence: estimates occupancy by detecting Bluetooth devices in the flat.
• Quality of air (IAQ): calculates an index between 0 (clean air) and 500 (very polluted air).
• Temperature and humidity: records environmental values to guarantee the comfort and conservation of the building.

You can consult the graphs in real time in Manager.

The Roomonitor device does not detect smoke directly, but analyses the presence of volatile organic compounds (VOCs)in the environment, which increase when someone smokes in enclosed spaces.

Using an artificial intelligence-based algorithm, the system calculates a percentage probability of smoking inside the flat.

Thanks to this functionality you can:

• Enforce your no-smoking policy without having to enter the accommodation.
• Protect the furnishings and accommodation from damage associated with smoking.
• Reduce cleaning and maintenance costs associated with smoke.

From Manager you can adjust the sensitivity level and configure how you want to receive alerts (notifications, SMS or email).

Volatile Organic Compounds (VOCs) are gases released by different products and everyday indoor activities. They can come from:

• Tobacco smoke, cleaning products, paints and lacquers, adhesives, new furniture or electronic equipment.

A high concentration of VOCs can affect the healthiness of the environment, causing unpleasant odours, discomfort and even health risks.

The Roomonitor device is equipped with sensors that detect these compounds and, by means of an intelligent algorithm, interprets whether the accumulation of VOCs is due to smoking or other causes.

The occupancy value in Manager is a real-time estimate of how many people are inside a flat. This information is obtained thanks to the detection of devices with Bluetooth signal, such as mobile phones, smart watches or other devices that guests usually carry.

The logic behind this measurement is that each person usually carries between one and two devices. From this reference, the system calculates an approximate number of occupants present in the dwelling. For example, if the sensor detects six devices, it can be inferred that there are probably between three and six people in the accommodation.

This is very useful because it allows you to identify situations of overcrowding or the organisation of unauthorised events, such as problematic parties. By setting thresholds in Manager, you can receive automatic alerts when the number of devices detected exceeds the usual capacity of the property. In this way, the occupancy value becomes a preventive tool that helps to protect both the coexistence with neighbours and the compliance with the rules of your accommodation.

The IAQ (Indoor Air Quality) is a value that measures indoor air quality on a scale from 0 to 500. The lower the number, the better the air quality.

A value close to 50 indicates a clean and healthy environment, suitable for guests’ stay. On the other hand, values above 200 indicate ventilation problems or a build-up of pollutants that can affect comfort and well-being.

The Roomonitor device calculates this index continuously and displays it in Manager, allowing you to make immediate decisions such as ventilating the space, adjusting the air conditioning or reviewing the conditions of the building to maintain an optimal environment.

Roomonitor measures the noise level in adjusted decibels (dBA), which reflect how the human ear perceives sound intensity. For reference:

• A quiet room is usually around 30 dBA.
• A normal conversation is around 60 dBA.
• Heavy traffic can exceed 85 dBA.

By default, the system applies a standard “Normal” sensitivity threshold, which is intended to detect loud and sustained noise without reacting to low intensity everyday sounds. Typically, this threshold is around 55-60 dBA at night, as this range is considered a nuisance in a residential environment. You can customise it at any time from your Manager profile.

Yes, from Manager you can adjust the noise thresholds to adapt them to the needs of each accommodation:

• Sensitivity: choose between predefined modes (normal, restrictive, permissive or battery saving) or set a custom value.
• Time bands: activate alarms only in certain periods, for example from 23:00 to 07:00.
• Associated actions: decide whether the system sends only a notification, makes an automatic call to the guest or alerts your team directly.

This flexibility allows a property on a quiet street to be set up more restrictively, while a property in a noisy area has a more permissive threshold.

Roomonitor’s Alarm Assistant combines the technology of the device with the monitoring of our operational team. When an incident is detected – such as high noise, likelihood of smoke or over-occupancy – the system generates a real-time alert that is reflected in the graphs on your Manager dashboard.

Our specialised team monitors these graphs and notifications 24/7. Depending on the configuration you have defined in Manager, they can contact the guest with an automatic notification, call directly to warn of the situation or activate the protocol you have established for each property.

In this way, the assistant not only detects incidents, but also guarantees a quick response, adapted to your instructions and managed as if it were part of your own operational team.

Normally, one sensor per room would be about right. However, our recommendation is to have one device for areas where noise can be generated, such as the living room, kitchen and terrace or garden. Contact us if you have any questions about this.

The use of Roomonitor must always comply with local regulations and applicable data protection laws. In Europe, for example, it is important to take into account the General Data Protection Regulation (GDPR), which states that guests must be informed of the presence of sensors in the accommodation and the use made of the data collected.

In addition, some cities or countries have specific regulations on noise, neighbourhood coexistence or tourist rentals that may require communicating the use of these devices in advertisements or during check-in.

Our recommendation is to always inform guests that the flat has a Roomonitor device, clarify that it does not record conversations or images and that it is only used to prevent incidents.

The installation of your Roomonitor device is very simple and requires no technical knowledge. All you need is a free socket and an internet connection in your home. Choose the right location, connect it to the mains and follow the installation instructions. You can see the complete step-by-step guide with pictures here: Installation instructions.

Of course, you can have everything up and running in less than 5 minutes. All you need is a power socket, a Wi-Fi network and a mobile phone or computer to set up the device, just follow our Installation instructions. If you need help, we can assist you through our customer support team.

Yes, you will need to connect the device to your Wi-Fi. During the initial setup process, follow the app/portal instructions to link the device to the property’s Wi-Fi network. Be sure to use a stable network. Roomonitor supports 2.4 GHz Wi-Fi.

Yes, you need to download the Roomonitor mobile app to start the installation. Through it you will be able to link the device to your account, connect it to the WiFi network and complete its configuration step by step. In addition, from the app you can also set up alerts, view real-time data and customise the way it is used. More information in the Installation manual.

If the device is unplugged, the system detects it immediately and you will receive a notification on your Manager panel so you can act quickly.

The Roomonitor device is designed to be plugged into the mains. This ensures constant and uninterrupted monitoring of your property. In any case, the device incorporates a back-up battery to operate autonomously for a few days. In case of power disconnection, it will remain active and sending information instantly until the battery runs out.

The device incorporates a backup battery that allows it to continue operating autonomously for several days. In the event of a power outage or Wi-Fi failure, it remains active and continues to send information until the battery runs out.

If you have changed your router, it is likely that your WiFi network name and password have also changed. So your device will most likely appear disconnected in Manager.

If you have your device in view, you will also see that it is constantly flashing red, indicating that it is trying to connect to a WiFi network, but cannot find one.

To reconnect, all we need to do is reconfigure our device. Follow the steps below:

1. Connect the Roomonitor device to the mains.
2. Wait for the red light to flash, if it was plugged in before it is probably already flashing.
3. Press the hole with a paper clip for a few seconds until the blue light is flashing and the red light is steady.
4. Find the WiFi network “Roomonitor+ID” in the WiFi section of your device and connect to that network (the ID is the number you will find below the barcode).
5. Once connected to that network, go to the browser and enter the URL wifi.roomonitor.com
6. Select the option “Configure WiFi”.
7. Find the WiFi network of the flat and enter the password. Click on “SAVE”.
8. The following text will appear: “Credentials Saved. Trying to connect ESP to network. If it fails reconnect to AP, try again”.

If everything went well in about 15 seconds the device lights will go out, which means that the device is connected!

If you do not see your device connected in Manager, please check that:

• You have not made any changes to the WiFi network in the flat.
• The router is connected and allows you to surf the internet with your computer.
• Your Roomonitor device is connected to the mains.
• Check that the plug has not been tampered with by cleaning staff or a customer.

If you have gone through the above and the device still does not connect, most problems can be solved by restarting the device. First you need to reboot your router and then your device, in both cases it is as easy as unplugging it from the mains and plugging it back in. In a few minutes you should see your device connected in Manager.

And if the problem persists, please contact [email protected].

If your device has broken, contact our support team at [email protected] so that we can review the case and, if it is under warranty, arrange for its repair or replacement.

In case of theft, please also notify support: you will be able to cancel the device in Manager and activate a new one linked to your subscription.

You also have the option to manage it from the My Account area, in the ‘Devices’ section.

Place the device in a central area of the accommodation, preferably in the living room or the space where social activity is concentrated. Avoid hiding it behind large furniture or sound-blocking elements, or next to appliances that passively emit noise. For example, if you place the device next to an air conditioner, fan, or refrigerator, the noise graph may appear very high. We recommend

Roomonitor devices are designed to operate in residential and tourist environments, but like all environmental sensors, their accuracy can be influenced by certain conditions:

• Humidity and temperature: extreme values (very dry, very humid, too cold or too hot environments) can alter air quality readings or promote condensation. This impacts both the comfort of the guests and the maintenance of the furnishings.
• Ventilation: poor ventilation can accumulate VOCs (volatile organic compounds) and worsen the air quality index (AQI). Excessive ventilation, on the other hand, can disperse concentrations of smoke or gases and delay their detection.
• Ambient noise: In very noisy areas (constant traffic, nearby bars, construction sites), the sensor may detect high levels even if they are not coming from guests. Therefore, in Manager you can adjust the sensitivity or set up time slots to minimise false positives.

Recomendación: instala el dispositivo en un lugar central de la vivienda, lejos de fuentes de calor, humedad directa (baños, cocinas) o corrientes de aire, y configura los umbrales en Manager según el tipo de entorno.

A noise that is annoying for the neighbours does not necessarily have to be a very loud noise from your flat. There are buildings that, due to their structure and construction materials, make it very easy for the slightest noise to pass through to the next floor, creating discomfort for the neighbours. If you have ever received a complaint from a neighbour and our device has not alerted you, don’t worry, turn up the sensitivity. This will probably happen as mentioned above. This way you will know much earlier when the neighbours are being disturbed.

To change the sensitivity of your device you have to access Manager, go to the Settings of the device you want, where you will see the Noise Alert Sensitivity section. By default, it will be set to ‘Normal’. But you can adjust it with different profiles:

• Normal: Applied by default, it is sensitive to loud noises and quickly perceives medium noises.
• Battery Saver / Outdoor: The average noise level is set higher so that it is not as reactive when there is a lot of ambient noise.
• Restrictive: Works well in quiet and/or more restrictive environments such as Madrid, night operation only, requires AC power, in battery mode may not last long.
• Permissive: More permissive than normal mode, designed for indoor operation.
• Custom: Custom sensitivity.

In custom mode, you can define the thresholds that determine when noise is considered low, medium or high. Make sure that the “Low” value is lower than the “Medium” value, and the “Medium” value is lower than the “High” value. With these values, the system will measure the noise level in the flat and send alerts accordingly.

If configured, these alerts can result in voice, SMS or email notifications. Adjust these settings carefully to balance the sensitivity and frequency of notifications.

If you have already configured your device, you will probably want to set your details to ensure that the alarms reach you correctly when there is more noise in the flat than there should be.

It’s very simple, you just have to access Manager with your user and password. Once there, go to ‘Apartments’. You will see a list of all the devices assigned to you. Click on the device you want to edit. Under ‘Settings’ you can edit all flat data, notification preferences, sensitivity and alert scheduling.

Roomonitor allows you to receive notifications in real time when an incident is detected in your property. You can configure and customise them from Manager, adapting them to the characteristics of each accommodation. The main types of alarms and notifications are:

• Noise notifications

Immediate alerts when noise levels above the configured threshold are detected.

You can receive them by app, email, SMS or call.

• Noise alarms

Allows an automatic protocol to be triggered, such as an automatic call to the guest with a pre-recorded message in several languages (English, French, Spanish or Portuguese).

They can be programmed to operate only during certain time slots (e.g. from 23:00 to 07:00).

• Tobacco smoke notifications

Alerts when a high percentage likelihood of smoking in the property is reached. The sensitivity threshold is configurable.

• Crowd Notifications

Alerts if a higher than expected number of Bluetooth devices is detected, indicating overcrowding or unauthorised meetings. All these notifications are configurable: you can choose the sensitivity, the channel you want to receive them on and the automatic actions you want to trigger.

Our system will notify you when there is noise in the flat via a call, SMS or email. These alarms can be directed to whomever you deem necessary; even if you work with PMS, we can set up alerts to be sent directly to the guest.

We recommend taking initial action by contacting the guest and informing them that they are exceeding the established noise levels. In a very high percentage of cases, guests take responsibility, and this measure is sufficient. Thanks to the alarm assistant and our system, you can check in real time how guests leave the flat or go to rest, and the noise levels decrease. If they do not comply and the noise persists, the next step would be to visit the flat.

If you want to sleep peacefully at night, remember that you have our alarm assistant service; let us be the ones to receive the alarms and manage them.

Yes, you can activate call, email and SMS notifications in your Manager account settings.

The automatic calls to the guest can be sent in several languages (Spanish, English, French and Portuguese). In this way, guests receive alerts in their preferred language as long as you have configured it in Manager.

Yes, in Manager you can configure the so-called quiet hours and decide at what times you want the alarms to be activated. For example, you can disable them during the day and make them work only from 23:00 to 07:00.

Yes, in Manager you can add additional contacts (such as caretakers, local staff or trusted neighbours) to receive alerts with you to ensure a faster response.

Yes, from Manager you can review the history of incidents and soon you will be able to export reports for analysis or long-term monitoring, both on the platform itself and in downloadable format.

Roomonitor is available worldwide, so you can use Roomonitor in international properties as long as they have a stable internet connection. In addition, the Remote Control Centre operates 24/7 anywhere in the world, and our Field Service team operates in key cities such as Barcelona, Madrid, Valencia, Seville, Malaga, Granada, Paris and Lisbon to manage check-ins, openings and on-site concierge services.

Yes, we provide you with an exclusive telephone number to which you can forward your company’s calls. Our Control Centre attends to these calls 24 hours a day, with expert staff, and at no additional cost for telephone consumption. In this way, your guests always receive immediate attention following the protocols you have defined.

If a guest calls outside your business hours, our 24/7 Control Centre answers the call on your behalf following the protocol you have defined in Manager. This way, your guests always receive immediate assistance, even when your team is not available.

Our Control Centre is available 24/7 to answer guest calls and manage incidents remotely on your behalf. We also have field teams available in some cities to carry out all these tasks in person. The team can solve everything from noise to access problems, lost keys, technical incidents (electricity, air conditioning, WiFi) or coordinate a self check-in. We also have a concierge service for requests such as towels, sheets or cots, and we can forward calls from your company at no additional cost. When necessary, we send specialised agents to the site to resolve the incident.

Our Control Centre is available 24/7, every day of the year. Our team continuously monitors alerts to ensure an immediate response. Depending on the settings you define in Manager, we can respond in multiple languages, although availability may vary depending on the service and time of day.

When an alert is detected (noise, smoke or over-occupancy), the remote equipment follows the protocol you have previously defined. This can include an automatic or manual call to the guest, the sending of notifications via messaging app to the contacts you indicate and the monitoring of the incident until it is resolved. Reaction times are immediate and adapted to the type of alert and instructions you have configured.

In Roomonitor we classify our services in three main categories:

• Check-ins: coordination and execution of guest check-in (remote or face-to-face).
• Openings: assistance when the guest cannot access the flat.
• Room Services: requests during the stay, such as delivery of sheets or towels, checking of WiFi, electricity or water, or delivery of keys.

You can find more information in the Service Guide.

The concierge service is available from Monday to Sunday between 18:30 h and 8:00 h, and 24 hours on weekends, in the cities where we have Field Service team. Room Services are specific requests from guests or clients, such as:

Delivery of sheets or towels; checking of WiFi, electricity or water leaks; delivery of keys or other operational needs. The minimum time for the execution of this type of service is 1 hour. We also accept additional requests to adapt to each situation. You can find more information in the Service Guide.

The Roomonitor agent will be at the meeting point from 10 minutes before the agreed time and up to 30 minutes after. If the guest does not show up after this waiting interval, the check in is considered NO-SHOW and the service is marked as completed. The team is on standby and waiting for the guest to call.

→ Subsequently, if the guest or customer contacts the Roomonitor team to perform the service, a second service will be initiated which falls into the category of Emergency Opening, in which the guest is given an ETA (Estimated Time of Arrival) of maximum 2 hours to perform the service.

In order for us to guarantee a check-in at the agreed time, it must be requested at least 24 hours in advance and the request must be sent by mail to [email protected] using the corresponding template, indicating an exact arrival time (e.g. 17:30h). Broad ranges and vague references are not acceptable. More details are available in the Service Guide.

• Opening: it is requested between 2 and 24 hours in advance.

• Urgent opening: requested less than 2 hours in advance or without an agreed time.

You can see detailed response times in the Service Guide.

Roomonitor offers a key deposit service in our office so that you always have a copy available in case of loss or incident. If a guest or member of your team misplaces the keys, our staff can arrange the delivery directly from the office and ensure access to the accommodation without delay.

Redkool is the application used by our field agents to manage interventions. When a customer sends us a service request, an agent accepts it in a matter of seconds and, from that moment on, both the customer and your guest can follow the agent’s route in real time, just like when an order is tracked on apps like Glovo. This provides transparency, trust and the peace of mind of knowing exactly when the assistance will arrive.

Roomonitor offers a simple model based on the purchase of devices with a mandatory subscription.

• Device: one-time purchase (plus shipping and handling). For online purchases, it has a reduced price (from €90 to €45) when purchased together with a plan.
• Plans: are billed per property, understood as each unit that a guest can book (a flat, a hotel room, a house, etc.).

Here you can find more information.

These plans include Roomonitor’s device:

1. Noise alarm: includes access to the Manager platform to monitor your devices.
2. Alarm assistant: in addition to monitoring, our team manages and resolves alerts for you.
3. Guest & Property services: includes all of the above and the full coverage of our Control Centre, which manages incidents remotely, from check-ins to resolving guest queries.

This plan doesn’t include Roomonitor’s device.

1. Only services: includes the same as Guest & Property services, but excluding the device.

No. Roomonitor devices are always associated with a minimum subscription. The basic subscription is Noise Alarm, which includes access to Manager to monitor your devices in real time and where you can view graphs of noise, tobacco smoke, crowd control, temperature and humidity, and air quality.

Yes, when you purchase devices with a plan, the cost of the sensor is reduced by 50%. Also, if you have a lot of properties, we can offer you a tailor-made plan. Ask our Sales team.

Your plan will start when you activate your first subscription, and you will only be charged for the properties you use.

Yes, there is a 1-year term.

Roomonitor plans are active subscription, so billing is not automatically frozen even if the device is not used for a period of time. If your operation is seasonal, we recommend you contact our support team to discuss the best option for managing your subscription.

No. The notifications and alerts you receive are part of the contracted service and do not generate additional costs per volume. Billing is based on the plan and licence you have active, not on the number of incidents registered.

The standard duration is 12 months. Unless otherwise stated, the contract is automatically renewed on an annual basis, unless the customer requests cancellation one month in advance.

If the cancellation is requested before the minimum period of permanence is completed, a penalty proportional to the discounts enjoyed may be applied. To cancel your membership, you must notify us in writing at [email protected] at least 30 days in advance.

Subscriptions are paid by direct debit and always in advance. In the case of the purchase of devices, payment is made by bank transfer or credit card at the time of purchase.

Yes, Roomonitor devices have a one year warranty against manufacturing defects. Damage due to misuse, tampering or vandalism is not covered.

To change your payment method, log in to your Roomonitor account from the web app. Then go to the My Cards section, where you can add or remove your card details in the payment methods.

To modify your plan, log in to your Roomonitor account and go to the Subscription section. From there, you can upgrade, downgrade or cancel your plan. If you have any questions or need help, please do not hesitate to contact our Customer Support team by email at [email protected] or by phone on +34 93 018 01 30.

Log in to your roomonitor.com account and go to My account > My subscriptions. There you can see the total number of licenses you have contracted, as well as the status of each one (active or cancelled).

If you can’t remember your roomonitor.com login password, please go to the login page and select the option “Forgot your password? You will receive an email with instructions on how to reset your password. If you do not receive it within a few minutes, please check your spam folder or contact our team at [email protected].

Once you have set up your account and completed your first purchase, you will be able to download your invoice using our web application. Simply go to My Account, click on Orders and scroll down to view your invoices.

Yes, in Roomonitor we provide our public API so you can integrate your PMS with our advanced software. Get more information in the integrations section.

Yes, we connect to all major booking platforms, including Airbnb.

Yes, Roomonitor integrates easily with your Guesty account, allowing you to automate the management of your accommodations and centralize all the information in a single panel. Follow the steps detailed in this guide for integration with Guesty.

Yes, Roomonitor also integrates with Avantio, allowing you to synchronise your accommodation information and manage incidents from a single control panel.

How to use the integration with Avantio?

If you are an Avantio user, you can now take advantage of the integration we have prepared to help you control the noise in your properties effortlessly.

Roomonitor offers you the possibility that when our system detects a noisy situation inside the flat, the first notification goes directly to the guest staying in your flat. This way we will solve most of the noise incidents without you having to do anything, our system will do it for you.

How can I start using it?

Thanks to the collaboration between Avantio and Roomonitor, the process is very simple, as explained below:

1. The first thing you have to do is ask the Avantio Support Team for your API access credentials via support.avantio.com. They will provide you with the API Username and Password.
2. When you have these data you have to access panel.roomonitor.com with the access data that Roomonitor has provided you with.
3. From the dashboard you have to click on your username (top right corner) and in the drop-down menu click on “Integrations”.
4. Select the Avantio option. Once inside you will be asked for the API user and Password provided by the Avantio Support Team. Once you have entered them, click on “Save credentials”.
5. If the data is correct you will see a new menu appear. It’s time to link the Roomonitors you have installed with the properties you have uploaded in Avantio.
6. In the first drop-down you will see a list of all the Roomonitors you have installed in your flats, select the one you want to link.
7. In the second dropdown you will see a list with all the properties you have uploaded in Avantio, select the one you want to link and click on “Link rooms”.
8. Repeat the process with all the properties in which you have installed Roomonitor.

Once you have everything linked you can decide in which property you activate this function and you can change it whenever you want. To do this you have to follow these steps:

1. From the dashboard of panel.roomonitor.com click on “Active Monitors”.
2. Go to the device for which you want to activate or deactivate the service.
3. In the top right hand corner click on “Settings”.
4. You will see a series of options, among them “Notify the guest before hand in case of noise”, if you want us to notify your guest in case of noise alarm you should activate this option in every device you have integrated with Avantio.

Of course if you have any questions you can send us a ticket and we will help you as quickly as possible!

If you want to activate the integration, please contact our support team at [email protected] to guide you through the configuration.

Roomonitor is not intended as a general home automation system, but our Hub can be connected to some external devices, such as additional sensors or Smart Locks in certain cases. This allows for extended access automation and operational management.

As for direct integrations with Alexa or Google Home, they are not the main focus of Roomonitor. We recommend that you consult with our support team before implementing any such connection to confirm compatibility in your case.

Manager is Roomonitor’s centralised control panel. From a single dashboard you can consult in real time the information inside your flats, manage all your devices and customise the sending of alerts. In addition, Manager allows you to configure operating protocols so that our team acts exactly as you indicate, guaranteeing total control from your computer, tablet or mobile phone.

If you go to ‘My Profile’ in Manager, you will see at the bottom a list with the Licences available. There you can see the number of licences you have and whether or not they are associated with a Room.

Protocols are personalised instructions that indicate how Roomonitor should act in your property.

• You can include access, WiFi, contacts, photos, videos or check-in/check-out instructions.
• They are organised into groupings (city, building, flat) and resources (operational information).

The Roomonitor team always follows your protocols in detail, managing incidents as if they were part of your team.

From Manager you can define:

• Access to the property: keys, codes, smart locks and visual guides.
• Annexed areas: parking, swimming pool, storage room, etc.
• Procedures: detailed steps for check-ins, emergencies or maintenance.
• Contacts and insurance: who responds to incidents.
• Access to external tools: PMS, locks, check-in apps.
• Check-in and reservations: modalities, schedules, additional costs.

Check-out: clear steps for an orderly departure.

Protocols are designed to respond to hierarchical nodes. That is, you can have protocols per flat, grouped by floors, by buildings, by city… because you can have access codes or WiFi keys that vary depending on their location.

In that sense, you have a couple of possibilities to edit protocols from Manager. Firstly, if you go to the ‘Apartments’ list and click on one of your flats, you will see the ‘Protocols’ and ‘Information’ tabs. Under ‘Protocols’, you will see a summary of the protocols for this flat. To edit or add more resources, click on ‘Information’, then ‘Add resource’. Don’t forget to save your work.

On the other hand, if you click on ‘My profile’, you can go to the ‘Protocol Editor’, where you can create and organise different information nodes. In this way, as detailed above, you will be able to create protocols and organise them according to your needs.

In addition to the online documentation and guides, you can contact our support team at [email protected]. The team is available to answer questions about installation, Manager configuration or issues with your device.