Welcome to Roomonitor, a leader in innovative solutions for the short-term rental and vacation rental industry, operated with a commitment to excellence by Smart Things & Friends SL. By accessing and using our website www.roomonitor.com and services, you agree to the terms and conditions that govern our relationship with you, the user. Please read these provisions carefully before making any purchase or using our services.
1. Terms of Service
1.1 Acceptance of Terms
By using our services, you agree to be bound by these terms, as well as any modifications that may arise from time to time. Your continued use of the site constitutes acceptance of the terms in effect at that time.
1.2 Responsible Use
You agree to use our services in an ethical and lawful manner. Any activity that violates the law or our policies may result in the termination of your account and legal action.
1.3 Intellectual Property
All intellectual property rights related to our website and its associated content are the exclusive property of Roomonitor. Any unauthorized use, including reproduction, distribution, or modification of content, is strictly prohibited.
2. Shipping Policy
2.1 Fast Shipping Process
We are committed to processing and shipping your order efficiently. Delivery times may vary depending on location, but we work diligently to minimize any delays. Your order will be dispatched within 48 hours from our office unless there is a public holiday, in which case the time frame will be extended proportionally.
2.2 Transparent Costs
Shipping costs are calculated transparently during the checkout process and are based on the delivery location and package weight. There will be no hidden charges at checkout.
2.3 Accurate Tracking
We will provide detailed tracking information so you can monitor the status of your order in real time. Your satisfaction is our priority.
3. Return Policy
3.1 Satisfaction Guarantee
Your satisfaction is essential. If you are not completely satisfied with your purchase, you have the right to return the product within 14 business days of receiving it.
3.2 Simple Return Process
To initiate a return, please contact our customer service team at [email protected], stating the reason for the return. Ensure that the product is returned in its original condition and with proper packaging to facilitate a smooth return process.
3.3 Refund
We process refunds promptly after receiving and verifying the returned product. Please note that original shipping costs are non-refundable.
Contact Information
Smart Things & Friends SL
Registered Address: Calle Bailèn 3, 3-2, 08010 Barcelona
CIF: B66668286
For inquiries or clarifications, please contact our customer support team:
Email: [email protected]
Phone: +34 930 180 130
These Terms of Service, Shipping, and Return Policy are subject to modifications. We encourage you to review them regularly to stay informed of any updates.
We appreciate your trust in Roomonitor, where quality and customer satisfaction are our top priorities.