Welcome to Roomonitor, the leader in innovative solutions for the tourist and vacation rental industry, operated with a commitment to excellence by Smart Things & Friends SL. By accessing and using our website www.roomonitor.com and services, the terms and conditions governing our relationship with you, the user, are established. Please read these provisions carefully before making any purchase or using our services.
1. Terms of Service
1.1 Acceptance of Terms
By using our services, you agree to comply with these terms and conditions, including any future modifications. Your continued use of the site constitutes acceptance of the terms in effect at that time.
1.2 Responsible Use
You agree to use our services in an ethical and legal manner. Any activity that violates the law or our policies may result in the termination of your account and the implementation of appropriate legal actions.
1.3 Intellectual Property
All intellectual property rights related to our website and its content are the exclusive property of Roomonitor. Any unauthorized use, including the reproduction, distribution, or modification of the content, is strictly prohibited.
2. Shipping Policy
2.1 Express Shipping Process
We are committed to processing and shipping your order efficiently and quickly. Delivery times may vary depending on location, but we work diligently to minimize delays and ensure that your order ships within 48 hours from our offices, except on holidays, in which case the timeline will be adjusted accordingly.
2.2 Transparent Costs
Shipping costs are calculated transparently during checkout based on the delivery location and package weight. There will be no unexpected charges at the end of the transaction.
2.3 Accurate Tracking
We will provide you with detailed tracking information so you can monitor the status of your order in real time. Your satisfaction is our priority.
3. Return Policy
3.1 Satisfaction Guarantee
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you have the right to return the product within 14 business days of receipt.
3.2 Simple Return Process
To initiate the return process, please contact our customer service team by writing to [email protected] and stating the reason for the return. Ensure that the product is returned in its original condition with proper packaging to facilitate a smooth process.
3.3 Refund
Refunds are processed promptly after the returned product has been received and verified. Please note that original shipping costs are non-refundable.
Contact Information
Smart Things & Friends SL
📍 Registered Address: Calle Bailèn, 3. 3-2 (08010) Barcelona
CIF: B66668286
📧 Email: [email protected]
📞 Phone: +34 930 180 130
These Terms of Service, Shipping Policy, and Return Policy are subject to change. We encourage you to check them periodically to stay informed about any updates.
Thank you for trusting Roomonitor, where quality and customer satisfaction are our top priority.