At Roomonitor, we continue to demonstrate our commitment to excellence in managing vacation rental properties. Our November monthly report highlights key metrics that reflect the quality and efficiency of our services. Below, we share the most important data from this month.
November highlights
- Total calls handled: 11,931
This figure represents the total number of calls managed in November, reflecting the trust our clients place in our support team. - Average handling time (AHT): 00:04:34
This average handling time underscores our efficiency in managing each interaction with speed and quality. - Average issue resolution time: 00:58:12
This is the average time our agents took to resolve any type of request or intervention. - Average alarm resolution time: 00:20:20
For alarm-related incidents, our response time consistently remained under 30 minutes.
Resolution rates
In November, our problem-solving capabilities remained strong:
- Remote resolution rate: 89.25%
Most incidents were resolved remotely, optimizing both resources and time. - Field Service interventions: 10.75%
Our Field Service team effectively handled cases requiring on-site assistance.
Customer satisfaction and service quality
Customer satisfaction remains a top priority at Roomonitor:
- CSAT score: 97.23%
This score highlights the trust and satisfaction our clients have in our services. - Field Service quality score: 95.57%
An outstanding evaluation that reflects the excellence of our team in every intervention.
Commitment to harmony & Big Data as methodology
At Roomonitor, our mission is to balance guest experience with neighborhood harmony. Our real-time noise monitoring services and Alarm Assistant have proven essential in minimizing conflicts and ensuring peace within local communities.
Using advanced technology, we analyze real-time data collected by our connected devices. This approach allows us to deliver accurate, customizable reports that help property managers make informed decisions and optimize their operations.
Are you interested in learning how Roomonitor can help you manage your properties more efficiently? Discover our solutions here.