At Roomonitor, we closed out the year with a December full of activity and excellent results. Our team remained deeply committed to delivering high-quality service, ensuring customer satisfaction, and optimizing the management of vacation rental properties. Here are the most relevant metrics from the month:
Key highlights from December
- Average handling time (AHT): 00:04:31. This represents the average time our agents took to resolve each case.
- Total calls handled: 12,590. This impressive figure underscores the trust our clients place in our team and our ability to respond effectively to their needs.
- Remote resolution rate: 80.6%. Thanks to our remote support, most issues were resolved efficiently without the need for on-site intervention.
- Field Service interventions: 19.4%. These on-site interventions ensured that issues requiring physical presence were promptly and effectively addressed.
- Customer satisfaction (CSAT): 97.24%. This metric highlights the outstanding approval rate of our services among users.
Continuous optimization for property managers
In December, we reinforced our commitment to property managers with tools such as noise monitoring and our Alarm Assistant. These solutions not only enhance the guest experience but also ensure harmony with neighbors, a critical aspect in the vacation rental industry.
A successful end to the year
This final month of 2024 proves that our focus on technology and customer care continues to set us apart in the hospitality sector. At Roomonitor, we strive to deliver a comprehensive service that streamlines property management operations while providing peace of mind to neighbors and guests alike.
If you’d like to learn more about how our solutions can help you optimize the management of your vacation rental properties, get in touch and discover everything we can do for you.