A team of Roomonitor experts working for you every day
At Roomonitor, we strive daily to provide peace of mind to our clients with our exclusive Alarm Assistant service, the first global property monitoring solution. Our team of specialized agents, with extensive industry experience, monitors and evaluates Roomonitor alerts in real time, managing communication with guests according to precise protocols to resolve any noise incidents and ensure an optimal environment.
Alarm Assistant goes far beyond automated call systems. Behind each alert, there is a trained human team that assesses each situation and responds only when necessary, maintaining efficiency and cordiality in every action.
If the noise persists, a Roomonitor agent will visit the property to verify and resolve the issue in person, always maintaining a good relationship with your guests. This approach ensures a perfect balance between good neighborly relations and the success of your business.
How does the Alarm Assistant service work?
When an alert occurs in your properties, our team receives the notification at our central hub, analyzes the noise graph, and contacts the guests via a phone call or WhatsApp message. If the issue persists, a mediator agent will visit the property to verify and resolve the problem in person.
- An alert is triggered in one of your properties.
- The team receives the notification at the hub and analyzes the noise records.
- One of our agents immediately contacts the guests, either by phone or WhatsApp message.
- If the noise continues, we send a field agent to the property to manage the situation in person.
Key benefits of Alarm Assistant
- Quick and effective response: Alarm Assistant ensures timely intervention in the event of noise incidents.
- Improved neighbor relations: Our team intervenes only when necessary, maintaining respect for your guests and promoting good relationships with neighbors.
- Cost savings: Thanks to precise monitoring, we avoid unnecessary trips, optimizing resources and reducing costs.
For more information about Alarm Assistant and other Roomonitor services, feel free to email us at info@roomonitor.com.