Field Service Department
In-person assistance in Europe’s top tourist cities
We provide a specialized on-site service for key management, both for guest access and in case of loss, along with a concierge service available from 18:30 to 08:00, Monday to Sunday, and 24-hour coverage on weekends. We also handle in-person check-ins, property interventions, technical issue resolution, guest and neighbor complaints, and any other urgent situation requiring immediate assistance.
Our field agents are highly trained professionals, ready to act quickly and efficiently in any situation, ensuring a smooth experience for both property owners and guests. You can be sure that an expert will always be available to address any needs in your property and manage incidents promptly.
Our Field Service team is available in Barcelona, Madrid, Málaga, Seville, Valencia, San Sebastián, Paris, Lyon, Lisbon, and Brussels, with upcoming openings in new locations.
We protect your property all night long
Alarm Assistant Night Agent
The Alarm Assistant Night service includes all the features of the remote service but is specifically designed for full overnight coverage. It is the perfect solution for properties with high guest turnover or those located in noise-sensitive areas, ensuring a calm and well-managed environment during the most critical hours.
This service provides on-site intervention by trained mediators, who will quickly resolve any disturbances affecting the peace and quiet of the community.
We provide in-person guest assistance.
Global Guest & Property services
Our Night Agents are available from 7:00 PM to 7:00 AM, 365 days a year, ensuring that your guests always have support—even when issues arise that cannot be resolved remotely.
We offer a hybrid support model, combining remote assistance with on-site intervention when necessary. We handle night-time incidents, resolving technical issues such as water, electricity, or Wi-Fi outages, as well as providing emergency lockout support, essential item delivery, and key check-ins.
Efficient operational support
Global Only services
The global service includes all the features of the remote service, with the additional benefit of on-site intervention by our field agents. In addition to remote management, we offer concierge service from Monday to Sunday, 6:30 PM to 8:00 AM, and 24-hour service on weekends, ensuring continuous support for guests and properties.
Our team handles on-site emergencies such as lost keys, neighbor complaints, or incident resolution, as well as managing check-ins, in-person lock access, and specific guest requests. We implement customized action protocols, ensuring detailed tracking of operations and a seamless experience for all.