Frequent questions
Do you have any questions? Browse our list of frequently asked questions about Roomonitor
At Roomonitor, we understand the importance of providing the best possible experience to our users. With the aim of offering you all the information you need in a clear and accessible way, we have created this Frequently Asked Questions (FAQ) section.
Here you will find answers to the most common inquiries that our users have. From details about our products and services to information about policies and procedures, we strive to provide comprehensive answers that simplify your experience with us.
Product
The Roomonitor sensor is designed to preserve tenants’ privacy. It does not have a camera and does not record any sound or listen to what guests say or do. It simply records sound levels (dB) in your home.
We recommend that you inform your guests about Roomonitor. The knowledge of the device’s presence not only passively helps to remind them of coexistence rules but also informs them about the nature and behavior of the device regarding tenant privacy protection.
Additionally, most booking platforms require you to inform guests about surveillance systems in the house. You can inform them in a welcome document; here is an example.
Yes, you will need to connect the device to your Wi-Fi. Roomonitor is compatible with 2.4 GHz Wi-Fi. Read more about Wi-Fi and connectivity.
Roomonitor will notify you if your guests attempt to tamper with the sensor. Read more about tamper detection here.
Yes, you can activate email notifications in your account settings. Read more here.
Learn more about our PMS integrations by browsing the articles in the integrations section of our Help Center.
Yes, we connect to the most important booking platforms, including Airbnb. Check our support page for more information.
Installation
The alarm assistant is a Roomonitor solution mainly for monitoring noise in your tourist apartments while respecting your guests’ privacy.
Our plug & play system means that within a few minutes of receiving the sensor, you’ll be recording sound pressure in your apartment. You only need to plug it into an electrical outlet and connect it to your Wi-Fi network.
Typically, one sensor per room would be correct. However, our recommendation would be one device for areas where noise can be generated, such as the living room, kitchen, and terrace or garden. Contact us if you have any doubts about this.
Our system will notify you when there is noise in the apartment through a call, SMS, or email. These alarms can be directed to whoever you deem necessary; even if you work with PMS, we can configure alerts to be sent directly to the guest.
We recommend taking initial action by contacting the guest and informing them that they are exceeding the established noise levels. In a very high percentage of cases, guests take responsibility, and this measure is sufficient. Thanks to the alarm assistant and our system, you can check in real-time as guests leave the apartment or go to rest, and noise levels decrease. If they do not comply and the noise persists, the next step would be to visit the apartment.
If you want to sleep peacefully at night, remember that you have our alarm assistant service; let us be the ones to receive the alarms and handle them.
Of course, you can have everything up and running in less than 5 minutes. You only need an electrical outlet, a Wi-Fi network, and a mobile phone or computer to set up the device. If you need help, we can assist you through our Customer Support team.
Prices
Roomonitor offers two types of plans: Monthly and Annual.
The cost of the sensor itself is a one-time cost that is separate from the plan charge. We offer a discount when purchasing sensors with plans (one discounted sensor per plan).
Roomonitor plans are billed per property. A property is an individual dwelling or livable space that a guest can reserve (whether it’s an apartment, a treehouse, or a hotel room). For example, an apartment that a guest would rent constitutes one property, a residential house constitutes one property, and a multi-tenant building or hotel where each apartment or room is rented by different guests constitutes multiple properties.
Yes, when you purchase plans and sensors together, the cost of your sensor is discounted. You can get a free sensor for each Annual Plan.
Yes, you can upgrade, downgrade, or cancel your plan at any time. When you cancel or downgrade, the change will take effect at the end of your current subscription period. For example, if you are on an Annual Plan and change to a Monthly Plan, the change will take effect when your subscription year ends.
Your plan will start when you activate your first property, and you will only be charged for the properties you use. You can read more about Roomonitor’s fair billing policy.
Account
To change your payment method, log in to your Roomonitor account from the web application. Then, navigate to the ‘My Cards’ section where you can add or remove your card details under the payment methods.
To modify your plan, log in to your Roomonitor account and navigate to the ‘Subscription’ section. From there, you can upgrade, downgrade, or cancel your plan. If you have any questions or need assistance, feel free to contact our Customer Support team via email at info@roomonitor.com or by phone at +34 93 018 01 30.
Once you’ve set up your account and completed your first purchase, you’ll be able to download your invoice using our web app. Simply go to My Account, click Orders, and scroll down to view your invoices.
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